About CrisisAlert Virtual Emergency Operations Center

CrisisAlert is a virtual emergency operations center designed to support emergency response, business continuity and crisis communications activities. By gathering the decision makers together and supplying them with the most current information, better decisions can be made. Many organizations have a designated primary EOC established at the main business facility but do not think about the worst case scenario.. Facility unavailable. This is where CrisisAlert differentiates itself by having a internet based virtual EOC that supports the following incident management functions:

Activation -Bring knowledge and expertise together to deal with events that threaten the business, Virtually

Situation Analysis -Gathering  information to determine what is happening and to identify potential impacts by using Crisis Alert real-time bulletin boards and team workspace

Incident Briefing – Efficiently share information among team members

Incident Action Plan – Provide a single point for decision-making and decide on a course of action for the current situation

Resource Management – Provide a single point of contact to identify, procure and allocate resources

Incident Management -Monitor actions, capture event data and adjust strategies as needed

 

Reid Renicker, CEM, CBCP

 

4 Critical Backup and Disaster Recovery Questions to Ask Your Managed Services Provider

By Gary Cox Your company depends on technology to power everything from building security to payroll. While you see excellent productivity gains from a technology-forward infrastructure, you are vulnerable to any situation that takes out your systems. A rogue ex-employee could delete essential databases, a flood could knock out electricity to your data centre and […]

via 4 Critical Backup and Disaster Recovery Questions to Ask Your Managed Services Provider — GCComp. Computer Repair & Maintenance

WHY YOU NEED TO PLAN FOR POSSIBLE CRISES

It’s essential to plan thoroughly to protect yourself from the impact of potential crises – from fire, flood or theft to IT system failure, restricted access to premises or illness of key staff.

This planning is very important for small businesses since they often lack the resources to cope easily in a crisis.

Failure to plan could be disastrous. At best you risk losing customers while you’re getting your business back on its feet. At worst your business may never recover and may ultimately cease trading.

As part of the planning process you should:

  • identify potential crises that might affect you
  • determine how you intend to minimise the risks of these disasters occurring
  • set out how you’ll react if a disaster occurs in a business continuity plan
  • test the plan regularly

For example, if you’re reliant on computer information, you should put a back-up system in place so you have a copy of key data in the event of a system failure.

Benefits of a business continuity plan

A carefully thought-out business continuity plan will make coping in a crisis easier and enable you to minimise disruption to the business and its customers.

It will also prove to customers, insurers and investors that your business is robust enough to cope with anything that might be thrown at you – possibly giving you the edge over your competitors.

CRISES THAT COULD AFFECT YOUR BUSINESS

Depending on your business’ specific circumstances, there are many possible events that might constitute a crisis:

  • Natural disasters – for example, flooding caused by burst water pipes or heavy rain, or wind damage following storms.
  • Theft or vandalism – theft of computer equipment, for instance, could prove devastating. Similarly, vandalism of machinery or vehicles could not only be costly but also pose health and safety risks.
  • Fire – few other situations have such potential to physically destroy a business.
  • Power cut – loss of power could have serious consequences. What would you do if you couldn’t use IT or telecoms systems or operate other key machinery or equipment?
  • IT system failure – computer viruses, attacks by hackers or system failures could affect employees’ ability to work effectively.
  • Restricted access to premises – how would your business function if you couldn’t access your workplace – for example, due to a gas leak?
  • Loss or illness of key staff – if any of your staff is central to the running of your business, consider how you would cope if they were to leave or be incapacitated by illness.
  • Outbreak of disease or infection – depending on your type of business an outbreak of an infectious disease among your staff, in your premises or among livestock could present serious health and safety risks.
  • Terrorist attack – consider the risks to your employees and your business operations if there is a terrorist strike, either where your business is based or in locations to which you and your employees travel. Also consider whether an attack may have a longer-term effect on your particular market or sector.
  • Crises affecting suppliers – how would you source alternative supplies?
  • Crises affecting customers – will insurance or customer guarantees offset a client’s inability to take your goods or services?
  • Crises affecting your business’ reputation – how would you cope, for example, in the event of a product recall?

Though some of these scenarios may seem unlikely, it’s prudent to give them consideration.